> ## Documentation Index
> Fetch the complete documentation index at: https://docs.turbodev.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Template

> Improve customer engagement by using the Send Template Card to send pre-approved WhatsApp message templates within your bot flows. This card supports templates with text, media, and CTA buttons, making it ideal for transactional and structured messages.

### Overview

The Send Template card allows you to send **approved WhatsApp message templates** to users directly from your flow. These templates must be approved beforehand and can include text, media, variables, and buttons.

<img src="https://mintcdn.com/starfiitechnologyprivatelimited/cARzlCW3vZgYzuaj/images/bot/send%20card/template/send%20template.png?fit=max&auto=format&n=cARzlCW3vZgYzuaj&q=85&s=266a832264d94cf65de72d7178ca471c" alt="Send Template" width="1942" height="936" data-path="images/bot/send card/template/send template.png" />

### Order Confirmation Template

To send an order confirmation or similar transactional message, simply select the **approved template** from the dropdown list.

### Sending an Order Confirmation Template in a Chat Flow

If the selected template contains **body variables**, you will be prompted to enter **sample values** for each variable. These values will be dynamically replaced when the message is delivered to the customer.

For detailed steps on creating and getting templates approved, refer to the message template creation guide.

### Media Template

You can also send templates that include **media content** such as images, videos, or documents.

Select an approved template that supports media from the dropdown.

Upload the relevant media file you want to send along with the template before publishing the flow.

### Duplicate / Delete / Edit Send Template Card

When you hover over the Send Template card, you’ll see options to manage it easily:

* **Edit** the card to change the selected template or variable values
* **Duplicate** the card to reuse it in another part of the flow
* **Delete** the card if it’s no longer needed

  <img src="https://mintcdn.com/starfiitechnologyprivatelimited/-FNrygtobonVNVBS/images/bot/send%20card/template/edit%20template.png?fit=max&auto=format&n=-FNrygtobonVNVBS&q=85&s=8963e9ab30dbffbdc4f99f9d1ee3b9a4" alt="Edit Template" width="615" height="339" data-path="images/bot/send card/template/edit template.png" />

These controls help you quickly modify your bot flow without rebuilding it.