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To use Quick Replies during a conversation, you must first create Canned Responses. These saved responses act as the foundation for Quick Replies and can include text, images, videos, audio files, or documents. Once created, Canned Responses can be easily accessed and sent directly from the chat window using the Quick Reply option.

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Step 1: Create a Canned Response

Before using Quick Replies, make sure you have added at least one canned response. Canned Response
  1. Go to Turbodev Settings
  2. Click on Canned Responses
  3. Select Add New Canned Response
  4. Enter a name for the response (this is for internal reference)
  5. Choose the response type: Message Type
    • Text
    • Image
    • Video
    • Audio
    • Document
  6. Add the content based on the selected type
  7. Click Save Add Canned Response

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Use Variables

Variables help you personalize messages using customer data already available in Turbodev. For example, a message like:
Hello , can you please check the details?
will automatically replace {{name}} with the customer’s actual name during the conversation. Add Variables Replies To add variables:
  1. Click on Add Variables
  2. Select the required field from the dropdown list
Ensure the selected variable contains data; otherwise, it may appear blank in the message.
  1. Click Save to store the canned response
Once saved, the canned response will be available for use in chats.

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Step 2: Send a Quick Reply in Chat

After creating canned responses, you can use them while replying to customers.
  1. Open the Chat with the customer
  2. In the Reply section, locate the action icons
  3. Click on the ⚡ Quick Reply icon
  4. Select the required canned response from the list
  5. Click Send
The reply will be sent instantly to the customer.

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Edit or Delete Canned Responses

Once a canned response is created, you can manage it anytime based on your needs. Edit Replies

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Edit a Canned Response

You can edit an existing canned response to update its details. To edit:
  • Go to Settings → Canned Responses
  • Select the canned response you want to edit
  • Click Edit
  • Update any of the following:
    • Name
    • Message content
    • Caption
    • Variables
  • Click Save to apply the changes
The updated version will be available immediately for use in chats.

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Delete a Canned Response

If a canned response is no longer required, you can delete it. To delete:
  • Go to Settings → Canned Responses
  • Select the canned response
  • Click Delete
Once deleted, the canned response will be permanently removed and will no longer be available in the reply section.