Migrate to Turbodev

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Migration from Another WhatsApp BSP

If your WhatsApp Business Account is currently active with another Business Solution Provider (BSP), you can smoothly migrate it to Turbodev. The migration steps may vary slightly based on your existing BSP, but the core process remains simple and secure.

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Assets Involved in Migration

The migration process requires coordination between the following three assets:

• The WhatsApp Business Account where your phone number is currently registered
• The phone number you want to migrate
• Your Turbodev account

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Step 1: Disable Two-Step Authentication (2FA)

Before initiating the migration, Two-Step Authentication must be disabled for the WhatsApp number you wish to move. How to disable 2FA:

1. Log in to WhatsApp Business Manager
2. Navigate to Phone Numbers
3. Open Configurations
4. Locate Two-step verification and disable it

If you only see an “Enable” option, it means Two-Step Authentication is already disabled.

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Step 2: Create Your Turbodev Account

After disabling Two-Step Authentication, sign up for your Turbodev account. Get started here:
https://docs.turbodev.ai/guides/getting-started/signup Complete the signup process to access your Turbodev dashboard.

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Step 3: Connect Your WhatsApp Channel

Once your Turbodev account is ready, proceed to connect your WhatsApp Business number. Follow the WhatsApp connection guide:
https://docs.turbodev.ai/guides/connect-whats-app-channel/connect-your-whats-app This step allows Turbodev to securely link your WhatsApp Business Account and initiate the migration process.

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Step 4: Re-enable Two-Step Authentication

After the migration is completed successfully, it is strongly recommended to re-enable Two-Step Authentication to secure your WhatsApp Business Account and maintain Official Business Account (OBA) eligibility. How to re-enable 2FA:

1. Go to WhatsApp Business Manager
2. Navigate to Phone Numbers → Configurations
3. Enable Two-step verification

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Migrating from WhatsApp Business API to WhatsApp Business App (or Personal WhatsApp)

If you plan to remove a phone number from the WhatsApp Business API and reuse it on the WhatsApp Business App or personal WhatsApp, ensure the following conditions are met:

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Before Requesting Deletion

• All outstanding payments must be cleared
• The phone number must not have sent more than 1,000 messages in the last 30 days

If these conditions are not met, Meta will not allow the deletion request.

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How to Request Phone Number Deletion

To initiate the phone number deletion process, please contact the Turbodev Support team via WhatsApp using your registered number.

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Send a WhatsApp Message

Click the link below to start a chat with Turbodev Support:
Delete phone number →

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What Happens After the Request

Once your request is received:

1. The Turbodev team reviews your account for pending dues
2. Incoming and outgoing messages on the number are temporarily paused
3. You are informed about the scheduled deletion date
4. A deletion request is raised with Meta
5. You receive updates until the process is completed

After successful deletion, the phone number can be:

• Reused on the WhatsApp Consumer App, or
• Re-registered on WhatsApp Business

If you need help at any stage of migration or deletion, the Turbodev support team is always available to assist you.