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Once your Shopify store is connected with TurboDev, you can automate customer communication across the entire order lifecycle. Shopify workflows allow you to automatically send WhatsApp messages based on real-time customer actions such as placing an order, abandoning a cart, or receiving a delivery. These workflows help you improve customer experience, increase conversions, and eliminate manual follow-ups.

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How Shopify Workflows Work in TurboDev

TurboDev connects directly with your Shopify store and listens for key events such as:
  • Cart abandoned
  • Order created
  • Order fulfilled
  • Order delivered
  • Order cancelled
When one of these events occurs, TurboDev automatically triggers the workflow and sends the configured WhatsApp message to the customer. You can fully customize the message, timing, and automation logic using the visual workflow builder.

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Available Shopify Workflow Triggers in TurboDev

TurboDev supports multiple Shopify automation triggers. You can create workflows for:
Shopify Workflows
  • Cart Abandoned
  • Order Created
  • Order Fulfilled
  • Order Out for Delivery
  • Order Delivered
  • Order Cancelled
Each trigger can be customized based on your business needs.

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Cart Abandoned Workflow

Recover lost sales by automatically reminding customers to complete their purchase.

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How to Create Cart Abandoned Workflow

  1. Go to Workflows
  2. Click Cart Abandoned Workflow
    Shopify Cart Abandoned
  3. Select approved WhatsApp template
  4. Map template variables with Shopify webhook data
  5. Add actions if needed (optional)

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Set Delay Timing

You can set when the message should be sent after.
  • 1 hour
  • 6 hour
  • 10 hours
  • 24 hours

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Publish Workflow

Click Create Workflow Your cart recovery automation is now active. The message will be sent automatically based on your selected delay time.

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Order Confirmation Workflow

Automatically notify customers when their order is placed.

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Steps to Create Order Confirmation Workflow

  1. Go to Workflows
  2. Click Order Create Workflow
    Shopify Order Create
  3. Select approved WhatsApp template
  4. Map template variables with Shopify webhook data
  5. Add actions if needed (optional)
  6. Click Create Workflow
The message will be sent automatically after the order created

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Order Fulfilled Workflow

Notify customers when their order is shipped.

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Steps to Create Order Fulfilled Workflow

  1. Go to Workflows
  2. Click Order Fulfilled Workflow
    Shopify Order Fulfilled
  3. Select approved WhatsApp template
  4. Map template variables with Shopify webhook data
  5. Add actions if needed (optional)
  6. Click Create Workflow
The message will be sent automatically after the order Fulfilled

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Order Delivered Workflow

Automatically confirm successful delivery and follow up.

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Steps to Create Workflow

  1. Go to Workflows
  2. Click Order Delivered Workflow
    Shopify Order Delivered
  3. Select approved WhatsApp template
  4. Map template variables with Shopify webhook data
  5. Add actions if needed (optional)
  6. Click Create Workflow
The message will be sent automatically after the Order Delivered

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Order Out for Delivery Workflow

Inform customers when their order is out for delivery.

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Steps to Create Workflow

  1. Go to Workflows
  2. Click Order Out for Delivery Workflow
    Shopify Order Out For Delivery
  3. Select approved WhatsApp template
  4. Map template variables with Shopify webhook data
  5. Add actions if needed (optional)
  6. Click Create Workflow
The message will be sent automatically after the Order Out for Delivery

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Order Cancelled Workflow

Notify customers when an order is cancelled.

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Steps to Create Workflow

  1. Go to Workflows
  2. Click Order Cancelled Workflow
    Shopify Order Cancelled
  3. Select approved WhatsApp template
  4. Map template variables with Shopify webhook data
  5. Add actions if needed (optional)
  6. Click Create Workflow
The message will be sent automatically after the Order Cancelled