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Overview

In some scenarios, you may not want to send the next message immediately after the previous one. Instead of responding within seconds, you might want to wait for a few minutes or even hours before proceeding. The Delay Card allows you to pause a chat flow for a defined duration before triggering the next action.

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Delay Card

With the Delay Card, you can configure a waiting period in: Delay
  • Seconds
  • Minutes
  • Hours
This is especially useful when customers need time to complete an action, such as uploading a document, reviewing information, or responding later.

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Using Delay in a Chat Flow

For example, if you ask a customer to upload a document or share details, adding a Delay Card after the request ensures the flow doesn’t move forward too quickly. This keeps the conversation aligned with the customer’s pace.

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Flow Continuation

After the delay duration ends, the chat flow continues based on the configured path. You can define how the flow behaves: Delay Card
  • When the delay completes successfully
  • When the flow is interrupted during the waiting period
This flexibility allows you to design smooth, well-timed conversational experiences.

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Best Practice

Use the Delay Card thoughtfully to balance automation and user comfort. Well-placed delays help maintain context, reduce message overload, and improve overall engagement within your chat flows.