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Overview

The Resolve Conversation Card is used to mark a conversation as resolved after successfully collecting the necessary details from a customer. This helps teams keep the inbox clean, focused, and organized. Resolve

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How It Works

When this card is triggered:
  • The conversation is marked as Resolved
  • All chat history, notes, and collected data are retained
  • The conversation is removed from the active inbox view
Agents can manually reopen the conversation later if further communication is required.