Update Contact Fields

Documentation Index

Fetch the complete documentation index at: https://docs.turbodev.ai/llms.txt

Use this file to discover all available pages before exploring further.

​

Overview

The Update Contact Fields Card lets you modify contact information such as name, phone number, email, availability, preferences, instructions, and tags collected during a conversation. This helps teams maintain clean, structured contact records without manual updates.

​

What Can Be Updated

Using this card, you can update:

• Standard contact fields (name, email, phone, etc.)
• Custom contact fields
• Contact tags (used for categorization and filtering)

​

Updating Contact Fields & Tags

To update a contact field or tag:

1. Select the Contact Field you want to update
2. Provide the value for the field
   • Values can be static
   • Or dynamic using variables such as user responses or system data
3. Choose how the value should be updated using an operation

​

Available Operations

• Replace
  Use this when you want to overwrite existing contact data with a new value.
• Add if Empty
  Adds the value only if the field currently has no data.
• Append
  Adds new information to the existing value instead of replacing it.

​

Saving the Update

Once configured, click Save.
When a customer reaches this step in the chat-flow, Turbodev automatically updates the contact record with the latest information.