Assign Conversation

Documentation Index

Fetch the complete documentation index at: https://docs.turbodev.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

The Assign Conversation Card allows automation to seamlessly transfer a conversation to a human agent, team, or bot whenever needed. This helps maintain continuity, balance workload, and ensure customers get timely and relevant responses.

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Assigning the Conversation

With Turbodev, you can route a conversation to:

• A specific user
• A specific bot

This flexibility ensures every conversation reaches the right handler at the right moment.

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Assign to a User

When the Assignee Type is set to User, you can select from the list of team members added to your Turbodev account. The chosen user will take ownership of the conversation and continue communication directly with the customer.

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Assign to a Bot

If the Assignee Type is set to Bot, the conversation will be handed over to one of your configured bots. The bot will then continue the interaction based on the defined flow and automation logic.