Overview
The Assign Conversation Card allows automation to seamlessly transfer a conversation to a human agent, team, or bot whenever needed. This helps maintain continuity, balance workload, and ensure customers get timely and relevant responses.
Assigning the Conversation
With Turbodev, you can route a conversation to:
- A specific user
- A specific bot
This flexibility ensures every conversation reaches the right handler at the right moment.
Assign to a User
When the Assignee Type is set to User, you can select from the list of team members added to your Turbodev account. The chosen user will take ownership of the conversation and continue communication directly with the customer.
Assign to a Bot
If the Assignee Type is set to Bot, the conversation will be handed over to one of your configured bots. The bot will then continue the interaction based on the defined flow and automation logic.
Use the Assign Conversation card strategically to transition from automation to human support, or to reassign chats based on customer intent, priority, or availability.
