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Overview

The Ask Media card allows you to request media files from customers during a conversation. This can include documents, images, videos, or audio files, making it easy to collect important information directly within the chat. Ask Media

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Question Text

This is the message shown to the customer requesting the media. Keep it short, clear, and specific so users understand exactly what they need to upload.

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Implementation Example

For example, if you need to verify a customer’s identity, you can ask: Please upload a clear photo of your government-issued ID for verification purposes.